4. Member of the Project Team
If you have volunteered or been asked to join a team that is responsible for making change happen within your department or organisation here are the first questions I tended to ask when I was in this situation:
1. What’s my specific role and responsibilities in this project?
2. Is there an induction to the role that I need to attend?
3. What training is available (face-to-face/online) to prepare me for this specific role?
4. Who can provide me with ongoing guidance and support as the project proceeds?
5. Who is leading the team?
6. Who else is in the team and what are their roles and responsibilities?
7. Why do we need to make this change? ie What problem(s) will it solve or what opportunities will it help us take?
8. What are we trying to achieve? End-point specification/clear deliverables?
These questions should be easily answered by the Project Leader. The Project Leader should also arrange the initial meeting of the team. Ideally this will be a face-to-face meeting rather than using remote meeting platforms such as Citrix Goto or Google Hangout for example.
People play a key role in the successful delivery of change in all organisations and I have included some tools that can be used to support the work of the change project team. Ideas such as “forming, storming, norming and performing”, suggested meeting agenda etc should provide you with practical help in this area.
It is important to realise that in most cases your contribution to the team will be in addition to your day-to-day work. It is important to be realistic when committing yourself to working in the change team as there are real problems when team members commit to deliver and then are too busy with their day-to-day activity.
Also it is imperative that you have the support of your line manager and he/she is willing to give you time off-the-job to contribute to the team’s work.
And finally your involvement in the team should be viewed as a learning opportunity. There will always be a need for organisations to change in the face of threats and opportunities so the knowledge, skills and experience you gain from being part of the change team should be recognised in some way, ideally through gaining accredited qualifications as proof of this. I will cover qualifications in Change Management later.